08 Nov Upcoming OnCore Downtime – December 5-6
New OnCore logins are coming and OnCore CTMS will be offline during business hours.
OnCore CTMS will be offline for a critical upgrade starting at 12:00 pm PST on Thursday, December 5th through 12:00 pm PST on Friday, December 6th.
IMPORTANT: During this upgrade user login procedures will be updated. On 12/6 all OnCore users will receive an email with a link to reconfirm OnCore access. The ‘Reconfirm Account’ link must be clicked BEFORE logging into OnCore after the system upgrade. User accounts only need to be reconfirmed once, thereafter OnCore users will no longer need to select a primary Institution when logging into the system.
Please note other important points regarding critical downtime functions:
- Complete all OnCore activities and logout of OnCore by 11:55 am PST on 12/5
- Anticipate study document needs and download before the downtime begins
- Request study documents during the downtime ⇒ email CTMS@fredhutch.org with RG# and requested document information
- Request Epic Subject Status updates during the downtime ⇒ email CTMS@fredhutch.org and we will make updates directly in Epic
- Status updates for non-Epic subjects will need to wait until OnCore is back online
- UW Workday Integration will not run at its regularly scheduled time on the evening of 12/5 ⇒ it will resume on Friday evening, 12/6 after OnCore is back online
- OnCore Reports are unavailable during the downtime ⇒ Reports will stop running just before 12 pm PST on 12/5 and will resume running 12/6 once OnCore is back online. Please email CTMS@fredhutch.org to schedule missed reports Friday afternoon.
- For other urgent requests please reach out to CTMS Program Office at 206-667-2868 or CTMS@fredhutch.org.
Additional information and instructions will be provided in the weeks prior to the OnCore system upgrade and downtime. Please look out for future email notifications and additional information in Tips & Tricks and Research Rendezvous Newsletters. For questions or concerns, please email CTMS@fredhutch.org.