08 Nov Upcoming OnCore Downtime – December 5th-6th
New OnCore logins are coming and OnCore CTMS will be offline during business hours.
OnCore is being upgraded to a new version on 12/5 and 12/6. During this upgrade user login procedures will be changed. IMPORTANT: On 12/6, all OnCore users will receive an account verification email with an activation link. This activation link will need to be clicked and verified before logging into OnCore after the system upgrade. Accounts only need to be verified once. Thereafter, OnCore users will no longer need to select a login institution when logging into the system.
OnCore will be offline for a major upgrade starting at 12:00pm PDT on Thursday, December 5th. All OnCore activities will need to be completed and saved by 11:55 am. OnCore will be back online by 12:00pm PDT on Friday, December 6th. Please note the following important points regarding critical downtime functions:
- Anticipate study document needs and download before the downtime begins.
- To request Study Documents during the downtime: email CTMS@fredhutch.org with RG# and document requested.
- Request Epic Subject Status Updates: email CTMS@fredhutch.org and we will make updates directly in Epic.
- Status updates for non-Epic subjects will need to wait until OnCore is back online.
- UW Workday Integration will not run at its regularly scheduled time on the evening of 12/5 – it will resume on Friday evening, 12/6 after OnCore is back online
- OnCore Reports are unavailable during the downtime – Reports will stop running just before 12pm PDT on 12/5 and will resume running 12/6 once OnCore is back online. Please email CTMS@fredhutch.org to scheduled missed reports Friday afternoon.
- Please note in email message if request is urgent, or call CTMS at 206-667-2868.
Additional information and instructions will be provided in the weeks prior to the OnCore system upgrade and downtime. Please look out for future email notifications and additional information in Tips & Tricks and Research Rendezvous Newsletters.
For questions or concerns, please email CTMS@fredhutch.org.